Comprehensive Audit Troubleshooting Guide
Quick solutions for the most common GEO Audit issues. Follow these systematic steps to resolve problems and get your audits running smoothly.
Quick Diagnostic Checklist
Before troubleshooting, verify these basics:
✅ Website loads properly in your browser
✅ URL includes protocol (https:// or http://)
✅ No login required for pages being audited
✅ Stable internet connection
✅ No browser security warnings
Audit Won't Start
Invalid URL Errors
Correct formats:
- ✅
https://www.example.com - ✅
https://example.com/page - ❌
www.example.com(missing protocol) - ❌
example(incomplete)
Quick fixes:
- Add protocol: Include https:// or http://
- Test in browser: Verify URL loads normally
- Check for redirects: Use final destination URL
- Try different page: Test homepage if specific page fails
Website Access Issues
Common causes:
- Geographic restrictions blocking your region
- Overly aggressive bot protection
- Temporary server downtime
- DNS resolution problems
Solutions:
- Test in incognito mode to bypass cached issues
- Try different network (mobile data vs WiFi)
- Wait 15-30 minutes if server issues suspected
- Check different pages on the same domain
Slow or Stuck Audits
Normal Processing Times
- Simple sites: 30-60 seconds
- Complex sites: 2-3 minutes
- Large sites (100+ pages): Up to 5 minutes
If Audit Takes Too Long
- Wait additional 3-5 minutes for complex sites
- Check browser console (F12 → Console) for errors
- Try different browser (Chrome, Firefox, Safari)
- Close other tabs to free up resources
- Restart audit if stuck >10 minutes
Incomplete Results
Missing Analysis Sections
Common causes:
- Website blocks crawlers (robots.txt too restrictive)
- Content requires login/authentication
- Server response issues during testing
- Temporary processing errors
Solutions:
- Check robots.txt at yoursite.com/robots.txt
- Verify public access to all content
- Test mobile version separately
- Wait 15 minutes and retry audit
Lower Scores Than Expected
Hidden issues often include:
- Mobile usability problems not visible on desktop
- Page speed issues affecting user experience
- Missing meta tags or technical SEO elements
- Accessibility compliance gaps
Diagnostic steps:
- Test thoroughly on mobile devices
- Check Google PageSpeed Insights
- Verify meta tags on all important pages
- Review Core Web Vitals
Browser-Specific Issues
Chrome Problems
- Disable ad blockers for geoaud.it
- Clear browsing data (Settings → Privacy)
- Try incognito mode to bypass extensions
- Disable all extensions temporarily
Firefox Problems
- Turn off tracking protection (shield icon in address bar)
- Set privacy to standard (Settings → Privacy & Security)
- Clear stored data for fresh start
- Restart in safe mode (Help → Restart with Add-ons Disabled)
Safari Problems
- Disable Intelligent Tracking Prevention (Safari → Preferences → Privacy)
- Allow pop-ups for geoaud.it if needed
- Enable JavaScript (Safari → Preferences → Security)
- Clear website data (Safari → Preferences → Privacy)
Network and Corporate Issues
Corporate Network Problems
Common restrictions:
- Firewalls blocking audit tools
- Corporate proxies interfering
- Content filtering blocking functionality
Solutions:
- Contact IT department to whitelist geoaud.it
- Use mobile hotspot for personal data
- Try from home network
- Temporarily disable corporate VPN
Public WiFi Issues
- Complete WiFi login process fully
- Switch to mobile data for audits
- Move closer to router for better signal
- Wait for stable connection
Account-Related Issues
Understanding Limitations
Anonymous Users:
- Basic audit functionality only
- No saved history
- No AI analysis features
Free Users:
- 5 saved audits maximum
- 3-day premium trial
- Basic audit history
Premium Users:
- Unlimited audits
- Full AI analysis (E-A-T framework)
- Progress tracking with charts
- PDF reports
Upgrade Benefits
Consider upgrading when you need ongoing monitoring, detailed AI insights, or progress tracking. See account features comparison.
When to Contact Support
Contact support immediately for:
- Audits consistently failing after trying all solutions
- Error messages persisting across browsers/networks
- Billing or premium feature access issues
- Data loss or missing audit history
Include this information:
- Account type (anonymous/free/premium)
- Browser and version
- Specific URL causing issues
- Exact error messages
- Steps already attempted
- When the problem started
Quick Reference Solutions
| Problem | First Try | If That Fails |
|---|---|---|
| Won't start | Check URL format | Try different browser |
| Takes too long | Wait 5 more minutes | Restart audit |
| Incomplete results | Check robots.txt | Try mobile-specific audit |
| Low scores | Test on mobile | Check PageSpeed Insights |
| Browser issues | Clear cache/data | Try incognito mode |
Most audit issues resolve quickly with systematic troubleshooting. For complex problems, our support team is available to help with detailed diagnostics.
Additional Resources
- Google PageSpeed Insights - Verify performance issues
- Mobile-Friendly Test - Check mobile compatibility
- Robots.txt Tester - Verify crawler access
- Score Improvement Guide