Common Audit Issues
Running into problems with your audit? Here are the most common issues and their solutions.
Audit Won't Start
Possible Causes
- Invalid URL format
- Website is offline
- Server blocking automated requests
- Network connectivity issues
Solutions
- Check URL Format: Ensure it starts with http:// or https://
- Verify Site is Online: Test the URL in your browser
- Try Different URL: Use a specific page instead of homepage
- Wait and Retry: Temporary server issues often resolve quickly
Audit Takes Too Long
Normal Timeframes
- Anonymous audits: 30-60 seconds
- Authenticated audits: 1-2 minutes
- Premium AI analysis: 2-3 minutes
If Audit Stalls
- Refresh the page and check if results appeared
- Check your internet connection
- Try a different browser
- Contact support if issue persists
Incomplete Results
Missing Data Sections
Some audits may show "Data unavailable" for certain sections:
- Cause: Website blocking automated analysis
- Solution: Contact our support for manual review
Low Scores Despite Good Site
- Check mobile version: Often the issue
- Verify page speed: Use Google PageSpeed Insights
- Review technical SEO: Check for basic optimization
Error Messages
"Website not accessible"
- Site may have geo-blocking
- Try VPN or contact support
"Analysis timeout"
- Large sites may need longer processing
- Consider auditing specific pages
"Rate limit exceeded"
- Too many audits in short time
- Wait 10 minutes and try again
Premium Feature Issues
AI Analysis Not Available
- Verify premium subscription is active
- Check that audit completed successfully
- Ensure you're logged in
Export Features Not Working
- Premium subscription required
- Try different browser
- Clear browser cache
Browser-Specific Issues
Chrome
- Disable ad blockers temporarily
- Clear cache and cookies
- Check if extensions are interfering
Safari
- Enable JavaScript
- Allow pop-ups for our domain
- Update to latest version
Firefox
- Disable tracking protection for our site
- Clear browser data
- Check security settings
Still Having Issues?
If these solutions don't help:
- Contact support: Include error messages and browser details
- Try our alternative tools: Manual checklist available
Prevention Tips
- Use updated browsers
- Ensure stable internet connection
- Audit during off-peak hours
- Keep URLs simple and direct
Need immediate help? Contact our support team with your specific issue.